Privacy Policy

1. Introduction

Strive Success Solutions (“Strive”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly, transparently and securely.

This Privacy Policy explains how we collect, hold, use, process, generate, disclose and protect personal information when you:

• visit our website;
• contact or communicate with us;
• meet us at a networking or business event;
• book or attend a meeting with us;
• receive follow-up communications from us;
• become a client or prospective client;
• use one of our products, platforms or services, including Networking Co-Pilot;
• interact with AI-enabled systems that we operate; or
• otherwise engage with Strive Success Solutions.

Our services include AI consulting, AI readiness and transformation, workflow automation, custom AI systems and agents, CRM and system integrations, networking and relationship-management systems, and related implementation and support.

We aim to manage personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us, and we use these principles as a guide to good privacy practice more broadly.

2. Who We Are

Business name: Strive Success Solutions
ABN: 77 130 972 154
Location: Melbourne VIC 3000, Australia
Email: hello@strivesuccesssolutions.com.au
Phone: +61 432 220 947

Privacy enquiries, access or correction requests, complaints and requests to stop receiving communications can be directed to the contact details above.

3. What Personal Information We May Collect

The information we collect depends on how you interact with us.

3.1 Identity and contact information

This may include:

• full name;
• business or organisation name;
• job title or role;
• email address;
• telephone number;
• business address;
• website;
• professional social-media profile;
• business-card information; and
• other professional contact details.

3.2 Business and enquiry information

This may include:

• information you provide in forms;
• business needs, goals and challenges;
• information supplied when requesting a quote or consultation;
• business processes and workflows;
• systems and software being used;
• AI-readiness information;
• project requirements;
• correspondence with us; and
• information relevant to assessing, designing or delivering our services.

3.3 Networking and relationship information

Because Strive operates in a relationship-led business environment, we may collect information arising from networking, introductions and professional relationships.

This may include:

• where and when we met;
• the networking event or organisation through which we met;
• professional interests;
• information contained on a business card;
• information you have shared during conversations;
• people or businesses you are interested in meeting;
• potential referral or collaboration opportunities;
• agreed actions or follow-up items;
• previous interactions;
• relationship history;
• follow-up status;
• communication preferences; and
• professional information available from publicly accessible sources where it is relevant and appropriate for our business relationship.

We may use this information to remember context, maintain professional relationships, make relevant introductions, identify collaboration opportunities and follow through on commitments made during conversations.

4. Meeting Recordings, Audio, Video and Transcripts

We use technology to help us accurately capture meetings, conversations, decisions and agreed actions.

Where applicable, meetings or calls may be:

• audio recorded;
• video recorded;
• transcribed;
• summarised;
• processed by an AI note-taking or transcription service; and
• converted into meeting notes, action items, relationship records or follow-up information.

We will generally notify participants before or at the beginning of a meeting where recording or transcription is being used.

If you do not want a meeting to be recorded or transcribed, please tell us. Where reasonably practicable, we will use an alternative method of taking notes.

Recordings and transcripts may be used to:

• maintain an accurate record of discussions;
• prepare meeting summaries;
• identify agreed actions and commitments;
• deliver client services;
• improve follow-up;
• prepare project requirements;
• maintain relationship context;
• support CRM and relationship-management records;
• identify potential introductions or collaboration opportunities;
• resolve misunderstandings or disputes; and
• improve our internal processes and service delivery.

A transcript or AI-generated summary may contain errors. Where information is important to a decision, commitment or project outcome, we may verify it against the original conversation or with the relevant participant.

5. AI-Generated and Inferred Information

Our services make practical use of artificial intelligence.

AI systems may process personal information and may also generate new information based on information provided to them.

For example, AI systems may assist us with:

• meeting transcription;
• meeting summaries;
• extracting action items;
• categorising information;
• preparing communications;
• creating business or contact summaries;
• relationship-management records;
• identifying possible referral or collaboration opportunities;
• CRM enrichment;
• workflow automation;
• customer-support systems;
• lead or enquiry classification;
• data organisation;
• document analysis;
• drafting;
• research based on information supplied to us; and
• recommendations to a human user.

AI-generated information about an identifiable individual may itself constitute personal information.

We recognise that AI systems can make mistakes or produce incomplete or inaccurate information. We therefore do not treat every AI-generated inference, summary or recommendation as verified fact.

Where appropriate, material information is subject to human review.

Unless we expressly tell you otherwise, we do not use personal information collected through our business relationships for the purpose of training a general-purpose AI model owned by Strive Success Solutions.

We may, however, use third-party AI services to process information as described in this Privacy Policy. Those providers may have their own technical, contractual and privacy arrangements governing data processing.

6. Networking Co-Pilot

Networking Co-Pilot is a Strive Success Solutions system designed to help relationship-led businesses manage networking contacts, follow up consistently and maintain relationship context.

Depending on how the system is configured and used, Networking Co-Pilot may process information such as:

• name;
• business name;
• role or title;
• email address;
• telephone number;
• business card details;
• networking event details;
• meeting or conversation context;
• website information;
• publicly available professional information;
• follow-up status;
• emails and communication history;
• meeting notes;
• transcripts;
• AI-generated summaries;
• relationship history;
• agreed actions;
• professional interests;
• introduction opportunities; and
• other information reasonably relevant to the professional relationship.

Networking Co-Pilot may use AI and workflow automation to help organise this information, draft communications, schedule follow-up and provide relationship-management assistance.

7. Networking Follow-Up and Reactivation

Where we meet someone through networking, an introduction, a professional event or another business interaction, we may follow up after the initial interaction where we have an appropriate basis to contact that person.

Our Networking Co-Pilot process may include a short sequence of up to four follow-up emails designed to continue the conversation, arrange a catch-up or follow through on matters discussed.

If there is no response or further interaction after the initial follow-up sequence, we may reconnect approximately three months and/or six months later where:

• we still have a legitimate professional reason to contact the person;
• the communication remains relevant to the original relationship or interaction;
• we have the person's consent or another basis permitted under applicable electronic-marketing laws; and
• the person has not opted out of further communications.

Reactivation is intended to maintain genuine professional relationships rather than repeatedly contact people who have indicated that they are not interested.

If you unsubscribe or otherwise tell us that you do not want to receive further marketing or networking communications, we will take reasonable steps to suppress you from future marketing and reactivation sequences.

We may retain a limited suppression record so that our systems remember your preference and do not accidentally add you back into a marketing sequence.

8. Email and Communication Activity

Where supported by the technology we use, we may receive information about the delivery and engagement of communications, such as:

• whether an email was delivered;
• whether a message bounced;
• replies;
• unsubscribe requests;
• links clicked; and
• other communication-status information made available by our service providers.

We may use this information to:

• manage follow-up;
• avoid unnecessary communication;
• understand whether communications are effective;
• maintain accurate communication preferences;
• troubleshoot delivery issues; and
• improve our business-development processes.

We do not use an individual's failure to open or respond to a message to override an unsubscribe request or other communication preference.

9. Marketing and Commercial Electronic Messages

We may send business-development, relationship-management or marketing communications where permitted by applicable law.

Where required, we rely on express or inferred consent or another lawful basis for sending the communication.

Our commercial electronic messages will identify Strive Success Solutions or the relevant sender and provide a method of opting out where required.

You can ask us to stop sending marketing communications at any time by:

• using the unsubscribe function provided;
• replying and asking to unsubscribe; or
• contacting hello@strivesuccesssolutions.com.au.

We will take reasonable steps to action valid unsubscribe requests within the period required by applicable law.

An unsubscribe from marketing communications does not necessarily prevent us from contacting you where reasonably necessary for:

• an existing client engagement;
• responding to something you have requested;
• billing or account administration;
• security issues;
• contractual matters; or
• other non-marketing communications that we are permitted or required to send.

10. Client and Project Information

If you engage Strive to provide services, we may process information required to understand and deliver your project.

This may include:

• business documentation;
• standard operating procedures;
• workflow information;
• CRM data;
• customer records;
• enquiries;
• emails;
• chat transcripts;
• support information;
• staff information;
• process documentation;
• website content;
• sales information;
• project communications; and
• other data required for the agreed implementation.

Some of this information may contain personal information about your employees, contractors, customers, leads or other third parties.

Where a client provides personal information to us about another individual, the client is responsible for ensuring that it is authorised to provide that information and has provided any notices or obtained any consents required for its intended use.

We will use client-supplied personal information only as reasonably necessary to deliver, support, secure or administer the relevant services, or as otherwise agreed or permitted by law.

11. Sensitive Information

Sensitive information can include information about matters such as health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal records and certain biometric information.

We do not generally seek sensitive information unless it is reasonably necessary for the relevant service or activity.

Because meetings and client datasets can sometimes contain sensitive information incidentally, we ask clients and meeting participants to avoid providing unnecessary sensitive information.

Where we intentionally collect sensitive information, we will obtain consent where required or otherwise ensure the collection is permitted by law.

12. How We Collect Information

We may collect personal information:

Directly from you

For example when you:

• submit a form;
• contact us;
• exchange business cards;
• scan or provide contact details;
• book a meeting;
• attend a recorded or transcribed meeting;
• send an email;
• speak with us at an event;
• become a client;
• use one of our products; or
• provide information for a project.

From clients or other people

We may receive information from:

• a client;
• a referral partner;
• a professional introduction;
• another participant in a business relationship;
• a team member or contractor; or
• an authorised integration or system.

From professional and publicly available sources

Where relevant to a legitimate professional interaction, we may collect business or professional information from publicly accessible sources such as:

• company websites;
• professional directories;
• publicly available business records; and
• professional social-media profiles.

Automatically

Our websites, systems and service providers may automatically collect information including:

• IP address;
• browser type;
• device information;
• operating system;
• approximate location;
• referral source;
• pages viewed;
• timestamps;
• cookie identifiers; and
• system or security logs.

13. Why We Collect and Use Personal Information

We may collect, hold, use, process or disclose personal information to:

• respond to enquiries;
• arrange and conduct meetings;
• maintain networking and professional relationships;
• follow up after networking events;
• make appropriate introductions;
• provide quotes and proposals;
• deliver our products and services;
• conduct AI-readiness and discovery work;
• design and implement automation and AI systems;
• operate Networking Co-Pilot;
• manage CRM and relationship records;
• prepare meeting notes and action items;
• communicate with clients;
• provide support;
• manage accounts, contracts and invoices;
• process payments;
• monitor and improve our systems;
• protect the security of our systems;
• troubleshoot technical issues;
• conduct business analytics;
• improve our services;
• maintain records;
• handle complaints or disputes;
• send communications where permitted;
• comply with legal and regulatory obligations; and
• protect our rights and the rights of our clients and other individuals.

We seek to avoid using personal information for an unrelated secondary purpose unless the person would reasonably expect that use, has consented to it, or the use is otherwise permitted by law.

14. Automated Processing and Decision Support

We use software, automation and AI to improve efficiency and consistency.

This may include automatically:

• categorising contacts;
• scheduling follow-up;
• creating reminders;
• routing enquiries;
• updating CRM records;
• generating draft communications;
• summarising information;
• prioritising tasks;
• suggesting potential introductions;
• identifying workflow actions; or
• providing information to assist a human decision.

Our current relationship-management automations are generally intended to support administrative and business-development activities and are not designed, by themselves, to make decisions that significantly affect an individual's legal rights or access to significant services.

Where Strive arranges for a computer program to use personal information to make, or substantially and directly contribute to, a decision that could reasonably be expected to significantly affect an individual's rights or interests, we will provide the transparency required by applicable law, including information about the types of personal information used and the kinds of decisions involved where required.

15. Disclosure to Third Parties

We may disclose personal information to third parties where reasonably necessary for our business or services.

These may include:

• cloud-hosting providers;
• AI and machine-learning service providers;
• transcription and AI note-taking providers;
• email providers;
• CRM providers;
• workflow-automation platforms;
• website-hosting providers;
• analytics providers;
• scheduling providers;
• telecommunications providers;
• payment processors;
• accounting and invoicing services;
• IT and cybersecurity providers;
• subcontractors and implementation partners;
• professional advisers such as lawyers and accountants;
• client-authorised integrations; and
• government authorities, regulators, courts or law-enforcement bodies where required or authorised by law.

We may also disclose personal information with your direction or consent.

We do not sell personal information or trade contact databases.

16. Third-Party AI and Technology Providers

Many modern AI and automation systems depend on specialist third-party technology providers.

When using these services, information may be transmitted to, processed by or stored within third-party systems.

Before using providers for material business activities, we seek to consider factors such as:

• security capabilities;
• data-handling practices;
• contractual protections;
• access controls;
• data retention;
• available privacy settings;
• ability to delete information;
• use of data for provider model training; and
• the nature and sensitivity of the information being processed.

Where commercially practical, we prefer business or enterprise-grade configurations and privacy controls appropriate for the type of data being processed.

Third-party services remain subject to their own terms, infrastructure and privacy practices.

17. Overseas Processing and Disclosure

Some of the technology providers used by Strive operate infrastructure or personnel outside Australia.

As a result, personal information may be processed or stored overseas.

The locations may vary depending on:

• the provider;
• its infrastructure;
• the services being used;
• subcontractors used by that provider; and
• configuration choices.

Where applicable, we take reasonable steps to assess overseas service providers and their data-handling arrangements.

Where practicable and required, we may provide more specific information about relevant overseas processing in a collection notice, service agreement, project documentation or in response to a request.

18. Data Security

We take reasonable technical and organisational steps to protect personal information against:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

Depending on the system and sensitivity of the information, security measures may include:

• access controls;
• role-based access;
• strong authentication;
• multi-factor authentication where supported;
• secure credentials;
• encryption where available and appropriate;
• secure cloud infrastructure;
• restricted administrative access;
• audit or system logs;
• vendor due diligence;
• staff or contractor confidentiality requirements;
• security monitoring;
• backups; and
• limiting access to people who reasonably require it.

No internet transmission, cloud platform or storage system can be guaranteed to be completely secure.

19. Data Breaches

We maintain processes for identifying, containing, assessing and responding to suspected privacy or security incidents.

Where a data breach occurs, we will take reasonable steps to:

• contain the incident;
• understand what happened;
• identify the information involved;
• assess potential risks to affected individuals;
• take remedial action where practicable; and
• make notifications where required by applicable law.

Where the Notifiable Data Breaches scheme applies to us and an eligible data breach occurs, we will notify affected individuals and the Office of the Australian Information Commissioner where required.

20. Data Retention and Deletion

We do not intend to keep identifiable personal information indefinitely.

How long information is retained depends on:

• why it was collected;
• whether there is an active business relationship;
• the nature of the information;
• contractual requirements;
• legal, accounting or regulatory obligations;
• security and dispute-management requirements; and
• whether the information remains reasonably necessary for our business activities.

Meeting recordings will generally be retained only for as long as reasonably necessary for purposes such as transcription, accurate record keeping, service delivery, quality assurance, follow-up, dispute management or another disclosed business purpose.

Transcripts, summaries and relationship records may be retained for longer than the original recording where they remain reasonably necessary for an ongoing professional, client or networking relationship.

Networking contact information may remain in our relationship-management systems while there is a genuine professional relationship or reasonable prospect of future interaction.

As part of our Networking Co-Pilot process, inactive contacts may be considered for relevant follow-up approximately three or six months after the initial interaction. An unsubscribe or other clear request not to receive further marketing communication will override this reactivation process.

Where personal information is no longer reasonably required and we are not legally required to retain it, we will take reasonable steps to delete, destroy or de-identify it.

We may retain:

• de-identified information;
• aggregated information;
• records necessary to demonstrate consent;
• suppression records required to honour an unsubscribe; and
• records that we are legally required or reasonably entitled to keep.

21. Cookies and Website Analytics

Our website and connected services may use cookies or similar technologies.

These may be used to:

• operate the website;
• maintain security;
• remember settings;
• measure website usage;
• understand referral traffic;
• analyse website performance; and
• improve user experience.

You can usually control cookies through your browser settings.

Disabling cookies may affect some website functions.

22. Access to and Correction of Personal Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before providing access or making significant changes.

We will respond within a reasonable period.

In some circumstances, access may be refused or limited where permitted by law. Where appropriate, we will explain the reason.

Because AI-generated summaries and relationship records can contain mistakes, we encourage people to contact us if they believe information we hold about them is materially inaccurate.

23. Communication Preferences and Opt-Outs

You can ask us at any time to stop sending marketing or networking communications.

Once an opt-out request has been processed, we may keep the minimum information necessary to remember that preference.

We will not intentionally place an opted-out contact back into a Networking Co-Pilot marketing or reactivation sequence unless they subsequently provide a new basis or request to receive those communications.

24. Third-Party Websites and Integrations

Our website, systems and services may contain links to or integrate with third-party websites, applications or platforms.

Their handling of information is governed by their own privacy policies and terms.

We are not responsible for the independent privacy practices of third parties that we do not control.

25. Privacy Responsibilities When We Build Systems for Clients

Strive builds and implements AI, automation, CRM and communication systems for clients.

The fact that Strive builds or configures a system does not automatically make Strive responsible for every decision a client makes about:

• what information to collect;
• who to contact;
• whether appropriate consent has been obtained;
• what marketing messages to send;
• how long client data should be retained;
• what information should be entered into an AI system; or
• how outputs from that system are ultimately used.

Clients remain responsible for their own legal, privacy and regulatory obligations when operating their business and systems.

Where Strive processes information on behalf of a client, we will handle that information consistently with the relevant engagement, this Privacy Policy and applicable law.

26. Privacy Complaints

If you believe we have mishandled personal information, please contact us first so that we can investigate.

Email: hello@strivesuccesssolutions.com.au
Phone: +61 432 220 947

Please provide enough information for us to understand and investigate the issue.

We will aim to acknowledge and respond to privacy complaints within a reasonable period.

If the Australian Privacy Principles apply to the matter and you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

27. Changes to This Privacy Policy

Our products, AI systems, technology providers and legal obligations may change over time.

We may therefore update this Privacy Policy periodically.

The current version will be published on our website together with its effective date.

Where a change materially affects how we handle personal information, we may also provide additional notice where appropriate.

28. Contact Us

For questions about this Privacy Policy, recordings, AI processing, personal information, communication preferences, access requests, correction requests or privacy complaints, contact:

Strive Success Solutions
Email: hello@strivesuccesssolutions.com.au
Phone: +61 432 220 947
Location: Melbourne VIC 3000, Australia
ABN: 77 130 972 154